1. Introduction

Dolce Vita Living, with registered office at [insert address], e-mail [insert e-mail], VAT/tax number [insert details if available] — hereinafter referred to as “Dolce Vita Living”, “we”, “us” or “our” — takes the protection of personal data very seriously.

This Privacy Policy explains how we collect, use, store and protect the personal data of users who visit the website [insert domain], request information about properties, contact us to buy or sell a property, or wish to offer a property for management, promotion or sale through Dolce Vita Living.

“Personal data” means any information relating to an identified or identifiable natural person.

We process personal data in accordance with Regulation EU 2016/679, the General Data Protection Regulation (“GDPR”), as well as applicable Italian and European data protection laws.

2. Data Controller

The data controller is:

Dolce Vita Living
Registered office: [insert address]
E-mail: [insert privacy e-mail, e.g. privacy@dolcevitaliving.com]
Telephone: [insert number]
VAT/tax number: [insert details]

For any questions regarding this Privacy Policy or the processing of personal data, users may contact us at the e-mail address above.

3. Personal Data We Collect

Through the website and our communication channels, we may collect the following personal data:

• name and surname;

• e-mail address;

• telephone number;

• city, province or area of interest;

• information about properties of interest;

• information about a property the user wishes to sell, buy, rent or entrust to Dolce Vita Living for management;

• indicative budget or real estate preferences;

• messages, requests and information voluntarily submitted through forms, e-mail, telephone, WhatsApp or other channels;

• technical browsing data, such as IP address, browser type, device used, pages visited and data collected through cookies or similar technologies;

• any other information voluntarily provided by the user when interacting with Dolce Vita Living.

We do not ask users to provide special categories of personal data, such as health data, political opinions, religious beliefs or biometric data. If such data is voluntarily provided by the user, it will be processed only where strictly necessary and within the limits allowed by applicable law.

4. How We Collect Personal Data

We collect personal data mainly when the user:

• fills in a contact form on the website;

• requests information about a property;

• asks to be contacted;

• contacts us to sell, buy or evaluate a property;

• contacts us to offer a property for management;

• subscribes to a newsletter or marketing communications, where available;

• communicates with us by e-mail, telephone, WhatsApp, social media or other channels;

• browses the website, through cookies and analytics tools.

5. Purposes of Processing

We process personal data for the following purposes.

5.1 Managing Contact Requests

We use the user’s data to respond to information requests, arrange appointments, send property details and manage requests relating to the purchase, sale, rental or management of properties.

5.2 Presenting Properties and Services

We may use personal data to suggest properties that match the user’s preferences or to present the services offered by Dolce Vita Living, including property management, enhancement, promotion and real estate intermediation services.

5.3 Evaluating Properties for Sale or Management

If the user contacts us to sell a property or entrust it to us for management, we may process the data provided to evaluate the property, arrange visits, estimate its value or prepare a commercial proposal.

5.4 Pre-Contractual and Contractual Activities

Personal data may be used to carry out activities prior to entering into a contract or to perform a contract already entered into with the user.

5.5 Legal Obligations

We may process personal data to comply with tax, accounting, administrative, anti-money laundering, legal or regulatory obligations, or requests from competent authorities.

5.6 Marketing and Commercial Communications

With the user’s consent, we may send newsletters, updates about new properties, buying or selling opportunities, promotional content and communications relating to Dolce Vita Living’s services.

The user may withdraw consent at any time by writing to [insert e-mail] or by using the unsubscribe link included in the communications, where available.

5.7 Analytics and Website Improvement

We may use browsing data, including through cookies or analytics tools, to understand how users use the website, improve content, optimise pages and make the browsing experience more effective.

6. Legal Basis for Processing

Depending on the case, personal data is processed on one or more of the following legal bases:

• performance of pre-contractual or contractual measures, when the user requests information, appointments, evaluations or services;

• user consent, for marketing communications, newsletters or non-technical cookies;

• legitimate interest of Dolce Vita Living, to manage requests, improve services, protect our rights and ensure website security;

• legal obligations, where processing is necessary to comply with tax, accounting, administrative, legal or regulatory requirements.

7. Cookies and Similar Technologies

The website may use cookies and similar technologies to ensure the proper functioning of the pages, improve the browsing experience, collect aggregated statistics and, where enabled, carry out marketing or remarketing activities.

Cookies may include:

• technical cookies, necessary for the operation of the website;

• analytics cookies, used to measure visits and user behaviour;

• marketing or profiling cookies, used only with the user’s consent to display more relevant content or advertisements.

On the user’s first visit to the website, the user may manage cookie preferences through the cookie banner by accepting, rejecting or customising consent.

The user may change cookie preferences at any time through the relevant cookie settings link or panel available on the website.

8. Third-Party Tools and Services

For the operation of the website and our services, we may use external providers, including, by way of example:

• web hosting and infrastructure providers;

• analytics tools, such as Google Analytics or similar services;

• tag management tools, such as Google Tag Manager;

• contact management or CRM tools;

• e-mail services;

• communication tools, such as WhatsApp, telephone or messaging platforms;

• social media platforms or advertising tools, such as Meta, Google Ads, LinkedIn or others, where enabled;

• contact form or data collection tools.

The actual list of providers should be updated according to the tools actually installed and used on the website.

External providers process data according to their own privacy policies and, where required, as data processors appointed by Dolce Vita Living.

9. Recipients of Personal Data

Personal data may be disclosed to:

• authorised staff and collaborators of Dolce Vita Living;

• consultants, professionals and technical service providers;

• real estate agencies, commercial partners or professionals in the sector, only where necessary to respond to the user’s request or with consent where required;

• property owners, potential buyers or sellers, within the limits necessary to manage the negotiation;

• companies providing IT, hosting, CRM, communication or marketing services;

• public authorities, bodies or parties legally entitled to receive the data.

We do not sell users’ personal data to third parties.

10. Transfer of Data Outside the European Economic Area

Some service providers may process personal data outside the European Economic Area.

In such cases, Dolce Vita Living will adopt the safeguards required by the GDPR, such as adequacy decisions of the European Commission, standard contractual clauses or other appropriate measures to ensure an adequate level of protection for personal data.

11. Retention of Personal Data

Personal data will be retained for as long as necessary to fulfil the purposes for which it was collected.

In particular:

• data relating to contact requests will be retained for the time necessary to manage the request and any subsequent business relationship;

• data relating to real estate negotiations may be retained for the time necessary to manage the negotiation and for any legal or administrative requirements;

• data processed for contractual purposes will be retained for the period required by civil, tax and accounting laws;

• data used for marketing purposes will be retained until consent is withdrawn and, in any case, for no longer than permitted by applicable law;

• data collected through cookies will be retained as indicated in the cookie policy or cookie management panel.

At the end of the applicable retention periods, personal data will be deleted, anonymised or aggregated so that the user can no longer be identified.

12. Data Security

Dolce Vita Living adopts appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction, disclosure or unauthorised modification.

However, no data transmission or storage system over the Internet can be considered completely secure. If the user has reason to believe that the security of their data has been compromised, they are invited to contact us immediately.

13. User Rights

As a data subject, the user has the right to:

• access their personal data;

• request correction of inaccurate or incomplete data;

• request deletion of data, where permitted by law;

• request restriction of processing;

• object to processing, where permitted by law;

• receive their data in a structured, commonly used and machine-readable format, where applicable;

• withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal;

• lodge a complaint with the competent data protection authority.

14. How to Exercise Your Rights

To exercise their rights or receive information about the processing of personal data, users may contact Dolce Vita Living at:

E-mail: [insert privacy e-mail]
Address: [insert address]

Requests will be handled within the time limits provided by applicable law. We may request additional information to verify the identity of the applicant before proceeding.

The user also has the right to lodge a complaint with the Italian Data Protection Authority — Garante per la protezione dei dati personali.

15. Links to Third-Party Websites

The website may contain links to websites, platforms or services operated by third parties. Dolce Vita Living is not responsible for how such third parties process users’ personal data.

We encourage users to read the privacy policies of any external websites they visit.

16. Changes to This Privacy Policy

Dolce Vita Living reserves the right to amend or update this Privacy Policy at any time, including as a result of legal, technical or organisational changes.